Shipping Information:

Postage:

We currently only ship to Australia:

Standard Flat Rate - $10.00

Express Post Flat Rate - $12.00

Pickup Option:

Pick up is an option. Please select local pick up during check out if you would like to collect your order from St Clair, NSW. Please contact me on 0425 184 369 to arrange the collection of your order.

Our Refund Policy:

All sales are final. There is no refunds, returns or cancellations.

Crescent Crystals has a 14 day return policy for damaged or faulty items. Crescent Crystals does not offer refunds on change of mind purchases or if a product was purchased incorrectly. Please ensure you read each product description carefully to ensure it is suitable for you.

If on the rare instance you do receive a faulty item please email jasmine@crescentcrystals.com.au within 48 hours with a clear picture of the product showing the damage or fault along with your order number. Please note that all crystals are different and will have their own imperfections, this is what makes them so unique and special.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, Crescent Crystals cannot accept returns on sale items or gift cards.